Most of the companies showing interest to creating a website for their business promotions. The main and perfect platform for promoting a website is social media and generally building the social media will be helpful to generate the leads, One silly complaint from even one customer is also ruin all effort of the business. So must know how to convince and satisfy the customers through social media.
The customer’s complaint life cycle differs by distinct complainer persona types, and social media plays a unique and critical part in protecting brand equity and customer loyalty. According to a recent article by the University of Florida there are five types of complainers. To fully understand how social comes into play.
Check out below infographic for social media complainers and how to zip them. Infographic Created by Exact Target.